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McDonald's Regional/Restaurant Careers

 
When you join the McDonald's management team, you're working for the largest and best-know global food service retailer. You're joining a diverse team of people who are on a solid career path that offers outstanding training, pay and benefits. 

Detailed below are some of the career opportunities McDonald's management offers you. It also details our commitment to your development. It shows you what your career path could be and how we'll prepare you for each step along the way. So take a good look and you'll see why we say...

McDonald's Means Opportunities

There are four levels of salaried restaurant management career opportunities at McDonald's. The entry-level position for salaried restaurant management at McDonald's is "Manager Trainee".
 
 
Manager Trainee
As a Manager Trainee, you are responsible for learning and understanding McDonald's policies and procedures in order to prepare for managing shifts in a McDonald's restaurant. The responsibilities include, but are not limited to:
  • Learning the basics of restaurant operations through on-site training, area management and floor management.
  • Gaining experience with attaining and maintaining customer satisfaction.
  • Developing an understanding of basic supervision, human relations, interpersonal communication and follow-up skills.
  • Establishing an Individual Development Plan to help focus on personal career development objectives.
  • Ensuring that a respectful workplace exists in the restaurant. 

From Manager Trainee you will move to the Second Assistant Manager position where you actually begin to apply the skills you have learned as a Manager Trainee.
 
Second Assistant Manager
As a Second Assistant Manager, you are responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) on all assigned shifts. The responsibilities include, but are not limited to:
  • Developing and training crew employees.
  • Maintaining critical standards for product quality, service speed & quality, cleanliness & sanitation.
  • Managing shifts and/or areas without supervision
  • Ensuring all safety, sanitation and security procedures are executed.
  • Controlling food components, labor, waste and cash while managing shifts and/or areas.
  • Completing all assigned shift paperwork.
  • Ensuring that a respectful workplace exists in the restaurant. 

The next level of restaurant management is the First Assistant Manager. Here you will explore the business skills involved with managing a restaurant. 
 
First Assistant Manager
As a First Assistant Manager, you are responsible for assisting the Restaurant Manager in executing virtually all aspects of the restaurant operations. The responsibilities include, but are not limited to:
  • Demonstrating and reinforcing the leadership behaviors and basic people standards necessary to gain commitment from crew and other shift managers.
  • Recruiting, staffing, scheduling and retaining employees.
  • Managing the development and training of crew and shift management employees.
  • Building sales and controlling costs to deliver optimum business results for all areas of accountability.
  • Maintaining critical standards for product quality, service speed and quality, cleanliness and sanitation.
  • Controlling assigned profit and loss line items.
  • Ensuring that a respectful workplace exists in the restaurant. 

The next level of restaurant management is the Restaurant Manager. Your performance and avilable positions will determine the time frame for progression from First Assistant Manager to Restaurant Manager.
 
Restaurant Manager
As a Restaurant Manager, you are responsible for the entire operation of a single McDonald's restaurant, including:
  • Developing and training Assistant Managers.
  • Measuring external customer satisfaction and executing plans to increase brand loyalty.
  • Implementing and conducting in-restaurant new products and procedures.
  • Ensuring execution of all security, food safety and maintenance of the restaurant.
  • Projecting and controlling accurate profit & loss line items.
  • Administering all in-restaurant records and procedures including benefits, payroll, inventories, security and employee personnel files.
  • Ensuring that a respectful workplace exists in the restaurant.

Opportunities beyond the Restaurant Manager position are also available based on interest and performance. These opportunities are as follows:
 
Operations Consultant
  • Provide leadership, coaching and direction to assigned restaurants.
  • Maximize long-term sales and profit potential of each restaurant.
  • Build a positive business relationship with Restaurant Managers and Restaurant Leadership Team
Training Consultant
  • Conduct training that motivates and improves individual's performance and contribution to restaurant results.
  • Serve as operations expert and consultant on McDonald's operation standards, management tools and training systems.
Business Consultant
  • Consult to an assigned group of franchisees to optimize sales, QSC, profit, and people development.
  • Assist with maximizing the business potential for the franchisee organization.
Human Resources Consultant
  • Provide leadership and support to the operations team, regional staff and franchisees on Recruiting and Staffing Management/Crew Employees, Employee Relations, Management Development, Diversity Development, Benefits/Compensation and Management/Crew Retention systems.

Management Programs are also available for personal development, which will prepare you for each step along the way. These opportunities are as follows:
Shift Management Program
When you experience the Shift Management Program, you will receive instruction through a combination of self-study modules and on-the-job coaching. You'll also participate in the Basic Shift Management Course and the Advanced Shift Management Course, which are offered by the Regional Training Department.

The Shift Management Program assists you in developing and sharpening management skills in:

  • Area Management*
  • Food Safety
  • Basic People Skills
  • Respectful Workplace
  • Delivering QSC&V
  • Customer Satisfaction and Customer Recovery
  • Shift Management*
  • Coaching and Counseling
  • Valuing Diversity
  • Understanding the Business
*Indicates self-study modules
Systems Management Program
When you experience the Systems Management Program, you will receive instruction through a combination of self-study modules and participation in the Equipment Training Courses and the Effective Management Practices Course offered by the Regional Training Department.

The Systems Management Program assists you in developing and sharpening management skills in:

  • Improving Operational Efficiency*
  • Developing People*
  • Managing Restaurant Systems; Products, Planned maintenance, Safety and Scheduling*
  • Equipment Training
  • Delivering QSC&V through Personal Leadership
  • Staffing and Retention
  • Effective Coaching
  • Conflict Management
  • Time Management
*Indicates self-study modules
Restaurant Management Program
When you experience the Restaurant Management Program, you will receive instruction through a combination of self-study modules and an intensive training class, the Advanced Operations Course, offered either at Hamburger University or by the Regional Training Department.

The Restaurant Management Program assists you in developing and sharpening management skills in:

  • Personnel Administration and Communication*
  • Managing for Profit*
  • Team Building
  • Business Planning
  • Managing and Developing Your Team
  • Applied Management Practices
  • Building the Business
*Indicates self-study modules
Business Management Program
When you experience the Business Management Program, you will receive instruction through self-study modules as well as participate in a course offered at Hamburger University. (This program is currently in development.)

The Business Management Program will focus on fine tuning your management practices in:

  • Innovation in the Restaurant
  • Community Relations
  • Balancing Work and Personal Commitments
  • Building Relationships
  • Marketing for Success
  • Strategic Planning 
*Indicates self-study modules

An Employer of Opportunity

At McDonald's, a job is never just a job. Both employees of McDonald's Corporation and employees of McDonald's Independent Franchisees know that working at a McDonald's restaurant provides them with a wealth of experience and skills, including:McDonald's Skills Circle

Employee Expectations in a McDonald's Environment

Neat and Clean ImageOn Time, Neat and Clean
Our crewmembers are expected to report to work on time, neat and clean.
 

Wash Your Hands ImageWash Your Hands
The most important thing crewmembersdo to help make sure our customers receive safe food is to wash their hands often.

Skills and TrainingSkills and Training Image
Training will provide you with the skills you'll need to perform your job. 

StandardsStandards Image
Crewmembers follow standard operational procedures so customers always receive exceptional quality & service. 

Teamwork ImageTeamwork
Our crewmembers rely on teamwork and high energy to get the job done.

Spotless, Tidy, Sparkling, ImageSpotless, Tidy, Sparkling
Spotless... Tidy... Sparkling. Our customers expect every McDonald's
will be clean.

Welcomed Guest ImageWelcomed Guest
Our crewmembers make each customer feel like a welcomed guest.

ServiceService Image
We depend on our crewmembers to deliver fast, accurate and friendly service with a smile.
                  
                   
                                

 

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